Refund & Return Policy – Karibs KV Ventures
We aim to ensure customer satisfaction. This policy outlines our return and refund process.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery
- Items must be unused and in original condition
- Proof of purchase is required
2. Non-Returnable Items
- Customized or special-order items
- Items damaged due to misuse
3. Refunds
- Approved refunds will be processed within 5–10 business days
- Refunds will be made via the original payment method
4. Exchanges
We may offer exchanges for defective or damaged items, subject to availability.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective
- Original shipping fees are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery.
7. Contact Us
Email: bafaprojects@gmail.com
Phone: +233201220895 / +233577080585